Role: Sr Site Manager
Duration: Temp to perm
Location: Washington, DC, 20006
Summary
- Associate will be working as lead with the Office Services Staff processing all incoming/outgoing USPS, FedEx, UPS etc. throughout the day.
- They will also assist with any copy/print/scan request received from end users along with working with the Conference Center staff with setting up rooms for client meetings and events.
- There is moderate walking, standing and lifting 25-50lbs.
- Looking for someone with professional office experience (Legal Office preferred not mandatory) that is familiar with all USPS processing procedures along with FedEx and UPS.
- Has experience working on digital copier/printer with knowledge of production scanning/imaging.
Roles & Responsibilities
- Accountable for daily operations of small to medium sites and manages a small team.
- Manages contracted services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.
- Responsible for assessing talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership.
- Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports.
- Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
- Demonstrates working knowledge of Client’s products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.
- Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
- Improves quality of operations while consistently applying effective implementation and management of Client’s Service Excellence tools.
- Ensuring achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.
- Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service.
- Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
- Ensures that location is properly staffed by matching employee skills and equipment with production demands.
- Motivates employees and recognizes their accomplishments in a timely manner leveraging the Recognizes programs.
- Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
- Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management.
- Responsible for evaluating team member performance and providing career development and training opportunities.
- Maintains formal contact with the customer on a daily basis.
- Must possess an in-depth understanding of the client’s requirements, with support of AOM/ESM or NOM.
- Identify gaps/scope creep in service delivery and adjust process documentation to work within the client framework while ensuring financial responsibilities are met.
- Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with the sales department.
- Is responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.
- Performs other duties as assigned.
Minimum Qualifications
- High school or GED is required.
- 3-5 years of work experience in a related field (B2B and/or technical).
- Previous 2 years of managerial work experience strongly preferred.
- Previous 3-5 years Customer facing work experience required.
- Demonstrated high level knowledge and understanding of technology.
- Off 360 proficient user.
Knowledge, Skills And Abilities
- Strategic thought processor of issues.
- Ability to present to a medium sized group.
- Complex Problem-Solving Skills.
- Professional Customer Service skills.
- Professional Technical aptitude.
- Professional Written and Verbal Communication skills.
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