General Manager (Full-Time)
The General Manager Position contributes to McDonald's success by leading a team of crew to create and maintain the McDonald's Experience for our customers and crew. The store manager is required to exercise discretion regularly and customarily in managing the overall operation of the store.
A majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with JADT Food Group LLC guiding principles.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership
- Setting goals for the work group, developing organizational capability, and modeling how we work together.
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.
- Displays a customer comes first attitude by training and holding the crew accountable for delivering legendary customer service.
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
- Manages with integrity, honesty and knowledge that promote the culture and values of JADT Food Group LLC.
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store crew to ensure smooth flow of operations.
- Provides coaching and direction to the store team to act and to achieve operational goals.
Planning and Execution
- Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
- Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team.
- Ensures adherence to applicable wage and hour laws for nonexempt crew and minors.
- Solicits customer feedback to understand customer needs and the needs of the local community.
- Uses all operational tools to plan for and achieve operational excellence in the store.
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.
Development & Team Building
- Actively manages store crew by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance.
- Challenges and inspires crew to achieve business results.
- Develops and maintains positive relationships with crew in the organization by understanding and addressing individual motivation, needs and concerns.
- Ensures crew adhere to legal and operational compliance requirements.
- Recognizes and reinforces individual and team accomplishments.
Required Knowledge, Skills, and Abilities
- Demonstrated experience at building community relationships.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to manage store operations independently.
- Ability to manage effectively in a fast-paced environment.
- Ability to manage multiple situations simultaneously.
- Strong problem-solving skills.
- Strong leadership skills, with the ability to coach and mentor others.
Core Competencies
- Puts the customer first.
- Leads courageously.
- Develops continuously.
- Achieves results.
Benefits Offered:
- A Generous Paid Time off Plan
- Medical, Dental, Vision, + more!
- 401 K
- Tuition Assistance
- Free Meals
- … and more!
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