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Responsibilities:
- Business analysis and process mapping
- Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software applications.
- Collaborate with Product Owners to understand business processes, watch demonstrations, and using a sandbox develop training material for staff.
- Identify channels to deliver training to staff including videos, tipsheets, contextual help, and others.
- Training and organizational change management
- Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
- Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
- Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
Trainer Senior Business Analyst
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