C&W of Washington, Inc - Portfolio Execution Lead - Seattle, Washington
Job Title: Portfolio Execution Lead
Job Description Summary: The Portfolio Execution Lead (PEL) will manage and direct a team responsible for delivering Portfolio Strategy support and Transaction Management services focused on creating value for the client and delivering positive client experiences. The PEL will collaborate closely with peers and the account team to support the client's strategic real estate vision. The PEL will have accountability to lead a team to generate ideas and programs, including providing industry expertise, to support development of the client's long-range strategic portfolio plan.
KEY ACCOUNTABILITIES:
- Lead coordination, delivery and quality assurance of all C&W Transaction Management account services and adherence to the client's real estate standards of performance and needs.
- Maintain a complete understanding of client's portfolio of lease obligations and ensure customer focus within all areas of operational activities.
- Develop financial plans and specific goals for cost control/reduction of client's real estate portfolio.
- Provide leadership and guidance, advice, coaching and direct support where required to deliver best practice selection, training, assessment and recognition/reward.
- Develop and maintain relationships with team leaders driving the operational and strategic goals and support effective business communications.
- Ensure optimum staffing structures operate across the portfolio to balance coverage and performance needs with the delivery of service excellence.
- Lead and support the organization to develop an initiative-taking approach to drive continuous improvement philosophy and culture throughout the organization.
- Ensure SLA's & KPI's are achieved and aligned with contractual agreements.
- Document requirements and assist in analyzing and reviewing potential solutions.
- Manage the client's assets in the most cost-effective manner and consistent with the management contract and account plan.
Improvement & Innovation: Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients.
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