At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better.
Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow. We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals.
We’re looking for a Customer Success Manager to help drive value for a set of Webflow’s Enterprise Customers. Partnering closely with Webflow's Account Executives, Solutions Engineers, and Technical Architects, our Customer Success Managers (CSMs) work cross-functionally to identify opportunities where existing customers can grow their usage of Webflow or identify new use cases to leverage our capabilities. As trusted advisors to our customers, CSMs are consultants, project managers, product evangelists, as well as thoughtful advocates for our customers and their priorities.
About the role
- Location: Remote-first (United States - West Region & BC, Canada) **must reside in Pacific or Mountain time zone
- Full-time
- Permanent
- Exemption status (Relevant to US only)
- Reporting to the Senior Manager, Customer Success
As a Customer Success Manager , you’ll …
- Establish a trusted advisor relationship across your customer’s organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our products and services.
- Work with customers to understand their unique goals and business processes as well as provide expert knowledge of Webflow; nurture relationships with influential stakeholders and empower them to be Webflow champions.
- In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you
You’ll thrive as (a) Customer Success Manager if you have:
- Have a consultative approach; able to navigate complex business needs and requirements.
- Prior Customer Success or Account Management experience, with a SaaS company or digital marketing agency. (3-4 years of relevant experience preferred)
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way to both internal and external stakeholders, including executive level conversations with customers.
- Keen business sense to discover and understand customer business objectives and pain points to ultimately measure Webflow’s financial impact on the customer’s business.
- Excitement to dive into the technical details of the product to understand the customer’s use-case and needs thoroughly.
- Great people skills: genuine, warm, curious, engaging, conversational, friendly, empathetic, and caring.
- Excellent organizational, note taking, project management, and time management skills.
Our Core Behaviors:
- Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving.
- Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other.
- Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations.
- Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues.
Benefits & wellness
- Equity ownership (RSUs) in a growing, privately-owned company
- 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week)
- 12 weeks of paid parental leave for both birthing and non-birthing caregivers
- Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations
- Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
- Monthly stipends to support health and wellness, smart work, and professional growth
- Professional career coaching, internal learning & development programs
- 401k plan and pension schemes (in countries where statutorily required)
- Discounted Pet Insurance offering (US only)
- Commuter benefits for in-office employees
Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.
Remote, together
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team.
Stay connected
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog , LinkedIn , X (Twitter) , and/or Glassdoor .
Please note:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.
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