Job Title: Product Manager - (SaaS/DaaS)
IPinfo is a fast-growing “data as a service” provider delivering proprietary data products to thousands of developers and global businesses. Our data is used to enrich applications and services with accurate IP data that can de-anonymise web traffic, personalise experiences and help manage security risks. We’re at an exciting stage of growth and are hiring a talented and experienced Product Manager to own our data product portfolio and product experience.
Reporting to the Founder/CEO, you will deeply understand our market, the competitive landscape and be an expert on IPinfo’s data products and the platforms and technologies in our ecosystem. You will be the voice of the customer, understanding how our data delivers value and solves complex business problems, using your expertise to execute product strategies and priorities. You’ll be working collaboratively with product, engineering, data, sales and marketing to become a major contributor to IPinfo’s continued growth through widespread product adoption.
Key Responsibilities:
- Commission and conduct customer, market and competitor research to deliver an evidence-based approach that directs and informs product strategy and positioning.
- Articulate our TAM and define ICPs (ideal customer profile), personas and JTBD (Jobs to be Done) and develop positioning strategy for specific market segments.
- Monitor, analyse and continually improve the onsite product subscription experience, product-led growth and user touchpoints with the goal of delivering an excellent service for our customers.
- Own the product roadmap and launch plans for new products, features, enhancements, initiatives and updates, managing all products through the entire lifecycle.
- Develop product documentation, including product descriptions, API documentation, instructions, product updates and use case examples that accelerate enable customers to derive rapid value from our data.
- Be the product owner and champion for our partners and alliances, ensuring that products are technically integrated and easily accessible on a wide variety of platforms.
- Constantly uncover product insights, analyse usage trends and make data-driven decisions on pricing and packaging initiatives.
- Develop a close relationship with the direct sales organisation to gain “on the ground” feedback, win/loss analysis, deal support whilst also delivering in up-to-date product and competitor insights that assist the enterprise sales process.
- Work closely and collaboratively with product marketing, being the information source that drives our market-facing activities such as campaign & web content, launches, messaging and sales enablement.
Skills and Experience:
- 6-10 years B2B SaaS/DaaS technical product management experience.
- Strong quantitative and business analysis skills.
- Evidence of a clear Product Management methodology and best practices.
- Excellent communication skills, both verbal and written, with the ability to properly translate and articulate positioning and requirements.
- Demonstrated ability to collaborate with peers in data, product, engineering and product marketing.
- Highly familiar with SaaS metrics, product analytics, and a hypothesis-driven approach to product development.
- Ability to understand complex business problems and passionate about customer experience.
- Commitment to continuous learning and improvement - curious, flexible, believing it can be done better.
What we offer:
- Opportunity to make measurable impact and operate with autonomy.
- 100% remote team and work environment.
- Flexible working hours.
- Competitive salary.
- Flexible vacation policy.
- Interesting and challenging work.
Interview Process:
- Initial Recruiter Screening.
- Proof of prior experience needed as part of the screening process.
- First Interview: Paul Heywood, COO.
- Second Interview: Ben Dowling, CEO.
- Third interview: Claire Marshall, CMO.
- Project / exercise to be completed offline - we'll pay for the time you spend on this.
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