Lead Qualifier and CRM Hygiene Specialist — Healthcare brand
Earn up to PHP 17,500/month for this position
G/F Building 3, Matina IT Park, McArthur Highway, Davao, PH
QUALIFICATIONS
- At least 1 year of work experience in a customer service program
- Fresh grads are welcome to apply
- Must possess customer service-oriented skills; Compassionate, empathic, and optimistic
- Excellent written and spoken English communication skills
- Able to craft grammatically impeccable emails and are able to articulate through live chat
- Good technical skills—able to navigate through smartphone and computer applications
- A critical thinker with good analytical skills and high attention to detail
- Effective organization and time management skills
- Able to multitask and embrace change in a fast-paced, performance-driven team
- Can complete tasks independently but is a team player who contribute ideas to improve processes
- Has a growth mindset with the desire to keep learning
RESPONSIBILITIES
As our healthcare program’s Lead Qualifier and CRM Hygiene Specialist, you’re responsible for helping maintain the accuracy, completeness, and consistency of data within the program’s system.
- Primary Task: Eligibility Checking
- Speak directly to insurance agents to generate or update patient records.
- Secondary Task: Claim Status Checking
- Update client database of patient claim statuses by coordinating with insurance carriers.
- Tertiary Task: Sales Lead Qualification
- Support the client’s sales efforts by contacting and verifying information from healthcare service providers.
- Other tasks
- Directly interact with customers over phone, chat, and email to answer inquiries and resolve challenges quickly and accurately
- Manage multiple reported issues over live chat and email
- Work closely with our Account Management team to help design and improve the follow-up process to ensure efficiency and track trends
- Perform other tasks as required by the program and the company
- Record and maintain accuracy of program records
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