About Our Client
A leading logistics and distribution company dedicated to providing efficient and reliable delivery services.
Job Description
- Responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems and schedules to drive service excellence, quality, productivity and maximize revenue generating opportunities.
- Function as the contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting proactivity and responsiveness to customer issues.
- Responsible for co-ordination and flow of information with other departments.
- Assist in providing support to various department within the organization pertaining to process improvements.
- Understand the requirement of the country documentation and devise guidelines/SOP to the teams to ensure compliance.
- Evaluate and recommend operational changes to raise both efficiency of service offering to clients and achieve cost effective, profitable service levels in all profit centres.
The Successful Applicant
- 7+ years of relevant experience in Service Delivery in a Back Office capacity.
- Proven track record of managing large-scale logistics operations and service delivery teams.
- Demonstrated ability to drive operational excellence and continuous improvement initiatives.
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
- Proficiency in logistics management software and tools.
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