We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a COO to join our team. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities:
- Manage a team of technical and operation staff ensuring smooth implementation within the operations department.
- Comprehensive technology product knowledge of all areas of the business including technical support, customer service, fitment installation management, with debtors and finance awareness.
- Integration knowledge allowing successful documentation, definition, and integration into customer systems and specification of customer and internal requirements.
- Provide the sales department with technical knowledge and ensure correct product, systems, and solutions specifications are sold to enterprise customers.
- Resolve customer inquiries or issues upon escalation from all channels and ensure proper follow-up to final closure.
- Involve in design & development of new systems with a view to optimize and leverage the mainframe of Cartrack applications.
- Support all existing internal & external subsystems including resolving user problems and working in a team to ensure a stable, secure, and reliable environment.
- Ensure timely and accurate weekly/monthly reports for management review.
- Demonstrate a high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies & department KPI goals.
Requirements:
- Extensive team leadership experience.
- Preferred industry experience in software, electronics, IoT, automotive.
- Minimum of 5 years experience in the industry; experience in a similar industry is an added advantage.
- Strong command of English.
- Excellent communication and interpersonal skills.
- Hands-on and a positive attitude.
- Technically independent with good initiative.
- Strong analytical problem-solving skills with an out-of-the-box approach to providing solutions.
- Ability to use Excel to reconcile billing/reporting/data exports.
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