Company Description:
Sutherland is seeking a reliable and detail-oriented person to join us as Lead-Help Desk-Deskside Support. We are looking for an individual with a solid technical background on IT Operations and good written and verbal communication skills. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
To provide time-critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction.
Efficient problem resolution and maximizing system availability.
Review frequently faced system problems and work on improvements.
Identify pressure points and minimize risks.
Contribute towards automation and minimizing issues by improving technology and reducing ownership costs.
Strictly adhere to set procedures and follow guidelines.
Strict compliance to agreed SLA for issue resolution.
On-call 24x7.
Qualifications:
4 years College Graduate in a Computer-related course.
Excellent verbal and written communication skills.
Understands the needs of both internal and external customers and is committed to delivering excellent service.
Ability to work well with others in pursuit of business aims.
Energy, enthusiasm, and commitment to the business unit.
Positive response to and recognition of the need for change.
Ability to make realistic decisions and take responsibility for acting on their own initiative.
High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
Sound technical knowledge in related business areas.
Willing to work on different shifts and be assigned to other sites/locations if required.
Pre-requisites:
Medically cleared with a fit-to-work certificate. No health issues.
Preferably a minimum of 1 year experience in the same field.
Technical experience with Windows Operating Systems and Applications.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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