Company Description:
Sutherland is seeking a reliable and detail-oriented person to join us as Lead-Help Desk-Deskside Support. We are looking for an individual with a solid technical background in IT Operations, and with good written and verbal communication skills. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description:
To provide time-critical support to system users within the business areas, ensuring maximum efficiency to achieve maximum customer satisfaction.
- Efficient problem resolution and maximize the system availability.
- Review the frequently faced system problems and work on improvements.
- Identify pressure points and minimize risks.
- Contribute towards automation and minimizing issues by improving technology and reducing ownership costs.
- Strictly adhere to the set procedures and follow the guidelines.
- Strict compliance to agreed SLA for issue resolution.
- On Call 24x7.
Qualifications:
- 4 years College Graduate in a Computer-related course.
- Excellent in verbal and written communication.
- Understands the needs of both internal and external customers and is committed to delivering excellent service.
- Ability to work well with others in pursuit of business aims.
- Energy, enthusiasm, and commitment to the business unit.
- Positive response to and recognition of the need for change.
- Ability to make realistic decisions and is willing to take responsibility for acting on their own initiative.
- High standards of integrity and the ability to motivate self/others towards continuous performance improvement and personal development.
- Sound technical knowledge in the related business areas.
- Willing to work on different shifts and be assigned to other sites/locations if required.
- Medically cleared with a fit to work certificate. No health issues.
- Preferably minimum 1 year experience in the same field.
- Technical experience with Windows Operating Systems and Applications.
Additional Information:
All your information will be kept confidential according to EEO guidelines.
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