Roles
A. Does and Delivers (The tasks/responsibilities that the role performs to address requirements in Key Result Areas)
• Product and Service Health Monitoring: Ensure quality, reliability, and timely partner communications for products and services.
• Performance Dashboard Oversight: Monitor key metrics to enhance sales team efficiency.
• Stakeholder Relationship Management: Foster partnerships with internal stakeholders.
B. Displays (The Knowledge, Skills, and Behaviors indicating how tasks/responsibilities will be performed)
• Empathy and Motivation: Inspiring and understanding team members.
• Effective Leadership: Guiding the team toward achieving goals.
• Efficiency and Collaboration: Coordinating with necessary stakeholders.
Qualifications
• Years of Experience: Ideally 5-7 years experience in product/service health management, customer experience management, and stakeholder management.
• Product Health Management: Proven experience in product/service health management in a senior leadership role.
• Market Insight: Familiarity with KPI performance analysis, competitive landscape, and industry trends.
• Stakeholder Relationship Management: Experience in cross-collaborative projects with different stakeholders across the organization.
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