Your Role and Responsibilities
Role Description
- Guide the development of technical solutions for the client’s business
- Evaluate organizational needs and recommend suitable technical solutions
- Oversee the development, testing, and implementation of software solutions and/or projects
- Evaluate organizational needs and pioneer the development of technical solutions and/or transformation
- Improve organizational efficiency by applying expert knowledge to resolve complex challenges
Role Responsibilities
- Deployment of process control framework
- Documentation of end-to-end process operating procedures
- Perform end-to-end process mapping and propose solutions to eliminate non-value add activities
- Collaborate with client COE on process priorities
- Drive culture of improvement and innovation amongst IBM delivery team
- Identify transformation projects that will take process to best in class
- Drive process standardization, simplification, and automation
- Benchmark performance / Maturity Assessment against industry on a regular basis
- Provide inputs on tasks that could be centralized based on COE model
Required Technical and Professional Expertise
- College Graduate – Business Administration, Master of Business Administration (MBA)
- Six Sigma Black Belt professional certification, or similar is a plus
- 5 to 10 years of experience working in the relevant area of expertise
- Advanced knowledge of business operations and project management
- Advanced ability to recommend and implement solutions for cross-functional projects
- Leadership and mentorship abilities to introduce and implement technical solutions
- Excellent record keeping and above average writing and communication skills
Preferred Technical and Professional Experience
- Preferably at least 10 years of experience in Order to Cash
- Experience in designing and implementing CI or transformation projects in OTC
- Adept in systems (SAP, Getpaid/ARCollect)
Required Education
Bachelor's Degree
About Business Unit
IBM Services is a team of business, strategy, and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
Country/Region
Philippines
State / Province
National Capital Region
City / Township / Village
Quezon City
IBM Business Group
Consulting
Primary job category
Project Management
Role ( Job Role )
Delivery Manager
Employment Type
Full-Time
Travel Required
No Travel
Company
(0856) IBM Business Services
#J-18808-Ljbffr