CHIEF EXPERIENCE & PRODUCT OFFICER for TRAVEL AND TOURS
Posted on: May 28, 2023
Profile
Job Description:
As the Chief Experience & Product Officer for a travel agency, you will be responsible for developing and implementing the company's customer experience and product strategies, ensuring that they are aligned with the company's overall vision, goals, and values, and that they meet the needs and expectations of the customers.
Your duties will include overseeing the design, development, and delivery of innovative and differentiated travel products and services that meet the evolving needs and preferences of customers, as well as enhancing their overall travel experience. You will also be responsible for driving a customer-centric culture throughout the organization, using data and insights to optimize the customer journey, and collaborating with other departments to ensure that the product and experience vision is fully integrated into the company's operations.
Qualifications:
To qualify for the Chief Experience & Product Officer position at a travel agency, you should possess the following skills, experience, and credentials:
- Education: A Bachelor's or Master's degree in business administration, hospitality, marketing, product design, or a related field.
- Experience: At least 10 years of experience in the travel industry, with at least 5 years of experience in product management, customer experience, or related fields, with a proven track record of delivering successful and innovative products and services.
- Knowledge: A deep understanding of the travel industry, its products, services, and customers, as well as the latest trends, technologies, and best practices in product management, customer experience, service design, and customer feedback management.
- Skills: Excellent leadership, communication, negotiation, analytical, strategic, and problem-solving skills, with the ability to inspire and motivate a diverse workforce, and to build and maintain relationships with customers, partners, and stakeholders.
- Credentials: Certifications or credentials in product management, customer experience, service design, or related fields, such as Pragmatic Marketing, CXPA, CCXP, Service Design Network, or Medallia.
- Attitude: A passion for innovation and creativity, a customer-centric mindset, a results-oriented attitude, and a continuous improvement mindset, with a strong sense of ownership and accountability, and the ability to navigate ambiguity and change.
#J-18808-Ljbffr