Company Profile: Our client specializes in outsourcing services, primarily offering staff leasing and offshore support. They help businesses reduce costs and improve efficiency by providing skilled employees from the Philippines for various roles, such as HR, accounting, and customer service.
Their services also include managing administrative tasks, payroll, and office operations, allowing companies to focus on core activities. Regent's offshore model provides flexibility, cost savings, and access to specialized skills, making them a comprehensive solution for businesses looking to outsource tasks.
Overall Purpose: The General Manager will oversee various departments within the company, ensuring that internal processes are efficient, compliant, and aligned with business objectives. This role will be responsible for guiding the company toward its goals by leading and managing direct reports, optimizing operations, and driving continuous improvement initiatives across the organization.
Duties and Responsibilities: - Team Leadership and Management
- Lead and manage the Workday team, Compliance and Risk Management team, and Business Analysts.
- Set performance goals, provide feedback, and support professional development for direct reports.
- Foster a collaborative and high-performance culture within the teams.
- Operational Efficiency
- Identify and implement process improvements to enhance operational efficiency.
- Develop and maintain standard operating procedures (SOPs) for various internal processes, including streamlining of tasks and processes with Acquires HCM and Enterprise platform, Workday.
- Monitor and analyze key performance indicators (KPIs) to drive operational excellence.
- Maintain and develop internal reporting and service delivery of internal functions as required.
- Compliance and Risk Management
- Ensure compliance with all relevant regulations and industry standards.
- Develop and oversee risk management strategies to mitigate potential risks.
- Conduct regular audits and assessments to identify areas of non-compliance and implement corrective actions.
- Maintain appropriate accreditations as required.
- Business Analysis and Reporting
- Work closely with Business Analysts to interpret data and provide actionable insights.
- Oversee the preparation and presentation of reports to Sydney as required.
- Workday Team Oversight
- Manage the configuration, deployment, and maintenance of the Workday system.
- Ensure that the Workday system supports the needs of various departments.
- Collaborate with IT to address any technical issues or enhancements.
- Project Management
- Lead and manage cross-functional projects to improve internal operations.
- Develop project plans, set milestones, and ensure timely delivery of projects.
- Allocate resources effectively and manage project budgets.
- Internal Efficiency Tasks
- Implement automation tools to reduce manual processes.
- Streamline communication and collaboration across departments.
- Optimize resource allocation and workload distribution.
- Enhance employee training programs to improve productivity.
- Conduct regular process reviews and implement best practices.
- Foster a culture of continuous improvement and innovation.
- Monitor and improve customer service processes and response times.
Requirements: Skills / Qualifications: - Bachelor's degree in business administration, management, or a related field. Master's degree preferred.
- Minimum of 7 years of experience in operations management, with at least 5 years in a leadership role.
- BPO experience is preferred but not required. Any industry would do as long as there is experience in staff management.
- Knowledge and experience in analyzing growth of the company.
- Advanced user of Microsoft Spreadsheets.
- Strong knowledge of compliance, risk management, and business analysis.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to drive operational efficiency and continuous improvement.
- Strong analytical and problem-solving abilities.
- Project management certification is a plus.
Key competencies are: - Strategic Thinking
- Leadership and Team Management
- Analytical Skills
- Problem Solving
- Project Management
- Communication Skills
- Compliance and Risk Management
- Business Acumen
Job type: Permanent
Emp type: Full-time
Schedule: Monday - Friday, flexible work hours; Hybrid set-up (at least once a week onsite or depends on the need)
Location: Cebu City
Industry: BPO#J-18808-Ljbffr