The Offer
- Fantastic work culture
- Opportunity within a company with a solid track record of performance
- Attractive Salary & Benefits
The Job
You will be responsible for :
- Ensuring strong customer service levels are met in line with Company objectives.
- Supporting the customer service team in resolving escalated issues or complaints.
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
- Recruiting, training, coaching and performance managing the customer service team.
- Planning and implementing integrated CRM initiatives to deliver business objectives.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Ensuring the correctness of customer data and drive any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Acting as the main internal contact person for requests/issues pertaining to CRM.
- Managing a team of 11-50 people.
The Profile
- You have at least 1 year experience within a CRM Manager or Customer Service role, ideally within the Consulting industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong mentor and coach who can build high performing teams
The Employer
Our client brings together a team of experienced management consultants and professionals with extensive practical experience in multinational enterprises.