Summary
The Provider Support role is responsible for the coordinating and monitoring medical care for workers compensation, personal injury and motor vehicle accident clients. Works in partnership with attorney, physician office(s) and client ensuring high quality service expectations are met with positive outcomes.
Responsibilities
Reach out to the provider’s office via phone/email to see if a patient attended their scheduled appointments. Request the medical records, notes, orders from those providers/practices.
Upload the documentation from these providers/practices into our system & add any appointment follow up dates that they provide into our system. create a referral in our system and send it to the provider based on designated guidelines. Review all emails sent by our providers/practices to see what actions are
needed and escalate to a case manager if necessary. Other duties as assigned.
Qualifications
Previous Medical experience is good to have. Strong verbal and written communication skills. Positive team player with a focus on excellent customer service. Organizational and time management skills. Handles stressful situations in a professional manner. Adheres to oral and written instructions and procedures. Works independently and manages own time and work tasks. Maintain accuracy and consistency. Maintains confidentiality.
Why Diversify?
Since 2012, Diversify has created a culture where its people come first. With locations in Makati and BGC, working with Diversify means access to quality work spaces, the latest infrastructure and resources that have made them one of the leading offshore services providers in Metro Manila. You will immerse yourself in an open, widely diverse office culture where no idea is small enough and you constantly stay engaged with each other.
Position Overview
Dress Code Smart Casual Working Hours 7am - 4pm Spoken Language Filipino & English Benefits Medical, Dental, Misc Allowance Company Size 1,000-1,500 Employees Average Processing Time 2 weeks
Experience Diversify: Your Future Simplified