Job Description
:
The position is responsible for the accurate and timely processing of collections.
Job description (heading) / Description du poste (titre)
1. Records and processes collections from clients.
2. Processes the following transactions in accordance with the company’s procedures, standards and guidelines:
Posting of payments made thru Bills payment Collections Monitoring and clearing of Unidentified Bank Collections Handle requests for transfer of payment Group preneed payment posting Posting of payment from SLAMC Reconciliation and posting of 2% withholding tax and SLGFI Worksite Collection Review of payments from collections upload file routed to OS disbursement Review and process request for credit card charge reversal and bank reversal
3. Performs the following as may be assigned:
Conducts user acceptance testing of new/enhanced system application Prepares daily and monthly statistical report Other Collections tasks
4. Resolves simple to moderate collections-related inquiries received through phone, email or as referred by Client Service Centers, Client Care, ensuring service levels are met.
5. Participates in continuous work improvement projects or customer service initiatives
Preferred skills (heading) / Compétences particulières (titre )
Proficient in using MS Excel Demonstrates Resilience and Adaptability Optimizes Work process Managing Complexities Engages and influences others Drive for results Delivers Innovative Solution Build and applies self-insight Leverages on Data and Technology Understand our Business
Job Category:
Customer Service / Operations
Posting End Date:
29/06/2024