Position Type: Leadership Role
Employment Type: Full-Time
Work Setup: Onsite, Nightshift
Work Location: Pasig City
Industry: BPO
About the Job:
Join our client team as a Medical Billing and RCM Team Leader! Drive excellence in workflow processes and client interactions while leading and inspiring your team to deliver top-quality results. Ensure compliance and security in all operations. If you have a passion for process optimization and client satisfaction, this role is perfect for you! Interested in learning more? Apply now!
Scope & Responsibilities:
- Design and implement workflow processes.
- Ensure quality deliverables and timely client communication.
- Oversee project execution and teamwork allocation.
- Monitor quality, provide feedback, and maintain process documents.
- Record client updates and participate in conference calls.
- Ensure compliance with information security and organizational policies.
- Ensure team awareness of SLAs and undergo required training.
- Maintain privacy and security in all work environments.
- Monitor SLAs, maintain reports, and report incidents.
- Ensure a Business Continuity Plan (BCP) is in place.
- Ensure team training and compliance.
- Monitor and meet client/project SLAs and quality objectives.
- Maintain required reports and implement security controls.
- Address and communicate customer complaints to management.
Required Qualifications:
- Graduate of any 4-year course.
- Minimum of 1 year of experience as a Supervisor for BPO Healthcare Accounts in the US.
- At least 1 year of experience in Medical Billing/Revenue Cycle Management (RCM).
Preferred Qualifications:
- Willing to work onsite in Ortigas.
- Amenable to working a graveyard shift schedule.
About the Client:
Our client stands at the forefront of delivering transformative healthcare solutions through pioneering technology and unparalleled industry expertise.
Join our client team and unlock a range of enticing benefits, including:
- Competitive Base Salary
- Allowances
- HMO coverage from Day 1, plus one free dependent
- 20 Service Incentive Leaves
- Leave Conversion
- Night Differential
- Other Exciting Benefits
About Likha Careers:
Likha is a traditional Tagalog (Filipino) word that means ‘to create’ or creation. At its core, Likha Careers exists to help create a world where people of all walks of life have the opportunity to participate in a positive and rewarding career where happiness, pride, and financial security are achieved. We do this through thoughtful, people-centric career services.
Let’s create your career together!