Position Description:
We are hiring for Customer Service Representative (Blended)
Your future duties and responsibilities:
- Analyze customer data to provide the client with clean and commonly defined account
structures.
- Contact customer for service validation and delivery as defined by stated quality KPI’s
- Check tools to resolve non-match account creation requests.
- Go through workflows, define steps and make decisions
- Able to meet or exceed agreed service level targets with the client
- Timely and accurate management of assigned orders, including utilization of Order Management Tracker system
- Effective escalation management
- Call new clients and offer our assistance (Outbound)
- Ensuring a low cancellation rate
- Adjust or upsell to their new broadband solution to ensure its matching their needs
- Ensure new clients get a good first experience with their new product
Required qualifications to be successful in this role:
-Willing to work on a Shifting Schedule
-Amenable to work onsite in McKinley, Taguig
Knowledge and Skills:
- Flexibility to work on varied projects and assignments
- Ability to multitask and prioritize regularly to manage changing work needs
- Excellent communication skills, both written and oral
- Strong attention to detail, good analytical skills
-Strong organizational and time management skills
- Ability to self-learn as well as participate in ongoing training and education
- Able to initiate and problem solve effectively
- Able to work independently and within a team environment, including professional interaction with other departments and external third parties
Behavior
- Customer Orientated
- Able to communicate clearly.
- Disciplined/self-governing.
- Willingness to learn.