Job Description
Provide exceptional customer support experience through multiple communication channels (email, phone, chat) Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions Triage, research, and understand the causes, impact, and priority of incoming issues Troubleshoot, investigate, and create detailed bug reports; partner with engineering to get high impact issues resolved Represent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and team Contribute to continuous learning by leading training, improving documentation, and sharing your knowledge with others Participate in an on-call rotation
Requirements
College Level
Prior BPO experience (at least 1 year) highly preferred
Able to start immediately
Excellent English communication skills
Willing to work on shifting schedules
Willing to work onsite
Meets the typing requirement (40WPM)
Keen to detail
Excellent data entry and typing skills
Strong time management
Adaptability and accountability
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Knowledge of customer service practices and principles
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
Ability to handle stressful situations appropriately
Benefits
HMO Benefits
Meal and Transportation allowance
Career Advancement opportunity
Competitive salary
Monthly performance incentives
Allowances
And Many More!