Our client strive to provide exellent customer service through our well-trained and competent team.
The Role
You will be responsible for :
- Ensuring strong customer service levels are met in line with Company objectives.
- Supporting the customer service team in resolving escalated issues or complaints.
- Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
- Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
- Recruiting, training, coaching and performance managing the customer service team.
- Managing a team of 6-10 people.
Ideal Profile
- You have at least 1 year experience within a Customer Service or Warehousing / Distribution role, ideally within the Manufacturing industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
What's on Offer?
- Opportunity within a company with a solid track record of performance
- Flexible working options
- Fantastic work culture