About the Role
The Customer Service Administrator will support inbound / outbound calls and email transactions. There may be additional support for chat if deemed necessary.
The role will be assigned the following responsibilities:
Adhere to the program's Standard Operating Procedures; Identify customer's concern/s and provide available resolution using the program tools; Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued; Adhere to Quality Monitoring (QA) guidelines; Demonstrate a high level of professionalism and strong customer service skills; Update the system tools with the details of each call transaction in accordance with the quality guidelines; Regularly stay updated with the latest product knowledge using available resources; Escalate customer concerns if deemed necessary to Team Leader or next manager in line of escalation; Create a positive impression of Canon whenever interacting with customers; Undertake any Ad Hoc project or assignments assigned by Team Leader; Adhere to all company policies and procedures; Be willing to be cross-trained to other LOB process in case a need to support other LOB arise.
Qualifications
With at least a high school diploma 6 months or more full-time call handling experience With email or chat handling experience is an advantage