Job Description
:
**This is a 1 year Full-time contract role with possibility of permanency**
This role will require the successful candidate to be in the office as this type of work cannot be done remotely.
The Canadian Document Services Administrator role offers an exciting opportunity to work in a fast paced, innovative and dynamic team environment, providing support to Sun Life Business Units.
This role plays a key role in ensuring effective production and handling of incoming and outgoing mail and courier and will be responsible to ensure service standards are met and strict quality targets are adhered to for a variety of tasks.
What will you do?
Opening, sorting, prepping and distributing incoming mail, including digitally scanning of some documents
Receiving and distributing incoming courier using electronic tracking software
Sealing and stamping outgoing mail
Preparing outgoing courier shipments and creating digital waybills
Receiving and sorting daily internal system generated output
Perform production tasks such as sorting and collating of documents
Accountable for accuracy and quality throughout production process, ensuring clients receive proper documents
Accountable for understanding the end-to-end processes for Canadian Document Services
Responsible for communicating change that could lead to positive process enhancements
Recognizing what needs to be done to meet customer and business needs
Updating digital databases and completing investigations for return mail
Entering key metrics into Excel spreadsheets
Creating and developing spreadsheets for tracking
Monitoring and responding to business partners’ queries in our team email inbox
What do you need to succeed?
Excellent problem solving and analytical skills with the passion and skill to respond to high priority investigations and escalations
Personable and friendly with a focus on building relationships with all levels of the organization
Solid experience with PC applications in a Windows environment, including Outlook, Word and Excel
Self-starter who takes ownership and has a positive attitude
Must adapt to change quickly and be a role model for fellow team members
Team player, willing to contribute and help others and offer guidance
Strong organization and time management skills and ability to prioritize
Strong written and oral communication skills
Ability to work independently with minimum direction and frequent interruptions
Be an active learner
Able to maintain a high level of productivity, accuracy and attention to detail at all times
Able to work in a fast-paced environment with multiple priorities and conflicting deadlines
Able to recognize opportunities to initiate change that will increase the department’s efficiency
Ability to interact with and effectively communicate with Team members
Flexibility in the face of changing priorities and timeline pressures
Display professionalism at all times
Assets:
An understanding of the Insurance Business
Notes/Unique Requirements:
Daily in office role.
Overtime may be required as determined by business needs.
Ability to lift items weighing 50 to 75 lbs and be on their feet for extended periods of time.
Travel between 2 Toronto locations may be required for vacation and backup coverage.
What's in it for you?
Working within a high performance culture.
Supportive working environment, culture of collaboration.
Talented and diverse workforce; opportunity to launch a rewarding career.
A company that promotes health, wellness, and work/life balance.
We encourage our employees to champion continuous improvement.
Joining a reputable organization with over 150 years of history.
Must be able to obtain Reliability Status through the Government of Canada (includes a background check with fingerprinting by the RCMP)