Target Recruitment
a member of WMS Group (15C7744)
Customer Relations Specialist (Lens Consultant) / Up to $4k – (RL)
Location: Bendemeer Road
Salary: $3000 to $4000
Work Week: Mondays to Sundays : 10am to 7pm / 11am to 8pm & 2 Off Days in a week : 1 weekday and 1 weekend
Minimum Qualification: NITEC
Experience: 3 years
Job Description / Requirements
Responsibilities:
- Provide excellent service to customers as the first point of contact, handling enquiries and complaints through various communication channels.
- Provide professional advice on product and service-related queries, complaints, and feedback.
- Collaborate with the commercial team as a Lens expert to advise eye care practitioners and internal colleagues.
- Work closely with the operations team (CEF: Cut, Edge, and Fit) to maintain product quality and service standards.
- Handle incoming calls or inquiries from prospective/existing customers and provide troubleshooting support over the phone.
- Resolve customer queries or complaints efficiently through various communication channels (phone, WhatsApp, email, Facebook messenger).
- Support order entry placed by customers via phone, WhatsApp, or email.
- Assist customers in checking job status and provide updates/follow-ups accordingly.
- Support the marketing and professional affairs team on administrative tasks required for campaigns as needed.
Requirements:
- Minimum Diploma in Optometry or NITEC in Opticianry, or its equivalent.
- At least 3 to 5 years of optical retail or related work experience.
- Strong technical knowledge and passion for Optics.
- Detail-oriented, observant, and possess a high level of accuracy.
- Proactive mindset with the ability to handle pressure and manage difficult customers tactfully.
- Excellent problem-solving, communication, and interpersonal skills.
- Good computer skills in Microsoft Office applications.
Remarks:
Working Location: Bendemeer Road
Working hours: Mondays to Sundays : 10am to 7pm / 11am to 8pm
2 Off Days in a week: 1 weekday and 1 weekend
Interested parties/candidates, please send an updated resume in MS Word format, including:
(1) Expected salary
(2) Reason(s) for leaving
(3) Date of availability
(We regret that only shortlisted candidates will be notified)
Target Recruitment Pte Ltd (MOM License No: 15C7744)
MOM Regn No: R1112418 (RL)
Job Category: Customer Service/Call Centres Telemarketing
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