Right at Home Central Qld provides caring, compassionate, respectful, and high-quality holistic care in Aged, Disability, Transitional & Palliative Care and Hospital in the Home to the Wide Bay Region, QLD, Australia.
Right at Home Wide Bay is growing the team and requires a Client Coordinator in our Rockhampton Office.
Qualified EN or RN's are encouraged to apply. This position is a full-time role.
Our staff are important to us and will work under the supervision and with support/mentoring of a care manager according to their scope of practice as defined by the Australian Nursing and Midwifery Board (if applicable).
A successful candidate will have the following:
- A passion for high-quality client-focused care in a community setting.
- Exceptional communication skills.
- Able to work autonomously and within a team environment.
- Excellent time management and organisation skills.
- Commitment to ongoing professional development.
A successful candidate will be able to:
Demonstrate client-centered practice, showing empathy, and treating others with dignity and respect. You’ll be a natural relationship builder, helpful, and reliable, making you a great asset to our team.
Your new role will be responsible for:
- Meeting with clients and their families, assessing their needs and building strong connections.
- Conducting client care assessments and preparing care plans to best meet client requirements.
- Provision of some nursing care and in-home care services as needed.
- Handling information requests, feedback, and general enquiries.
- Ensuring all documentation is accurately and comprehensively completed in Right at Home databases and software programs.
- Interpreting health, aged and disability care policies and regulations for carer and nursing staff and employees.
- Ensuring compliance with local, state, and federal regulatory agencies related to aged and disability care services.
- Implementing and maintaining all relevant operating systems including Visual Care, policies & procedures & service conditions for caregivers, nurses & other care professionals.
- Ensuring Caregiver Management meets “best practice” standards including encouraging ongoing professional development of the Care Team.
- Serving as a liaison with the accounts department, ensuring proper billing in line with the care plan.
- Compliance with OH&S regulations.
Qualifications
- EN/RN in community nursing 1-2 years with current AHPRA registration, preferred however not essential.
- And or Cert III/Cert IV (Aged/Disability Care) minimum 4 years experience.
- Experience within the aged care/disability/mental health in community setting.
- Understanding of Aged care & Disability standards and consumer directed care.
- First Aid, current CPR and National police check.
- WWC (or willingness to obtain).
- Driver's licence and reliable car with comprehensive insurance.
- High level of computer literacy.
- Understanding of clinical governance and continuous improvement.
- Possess a 'can-do' positive attitude and work well in a team environment.
Preferred Skills
- An outgoing personality with high energy levels, good communication skills and personable telephone manner.
- Ability to problem solve and think quickly under pressure.
- Ability to multitask with a strong attention to detail while keeping calm and focused.
- Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations.
- Excellent customer service skills with exceptional verbal and written communication skills.
- Sound knowledge and understanding of home care services and guidelines.
- Knowledgeable in wound care, catheter care, peg feeding.
- Sound knowledge and understanding of NDIS services and guidelines.
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