Key Holder, Bloor & Bathurst
About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.
About the Role
Based out of our Value Buds Bloor Street West location in Toronto, ON , we are looking for an experienced Keyholder who can handle curveballs like champs. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up-and-coming industry.
Role and responsibilities include, but are not limited to:
Customer Offering
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs.
- Facilitate a welcoming and positive atmosphere for everyone in the store.
- Educate customers about cannabis products, strains, and consumption methods.
Day to Day Operations
- Promote our culture and brand by participating in merchandising and promotional activities.
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends, and new products.
- Participate in routine store maintenance and ensure cleanliness is a priority.
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures.
- Monitor inventory and re-stock product regularly.
Regulatory Adherence
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures.
- Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs.
- Comply with Nova Cannabis’s policies, standard operating procedures, and practices.
Experience and Qualifications
- Minimum 2 years of customer service experience.
- Minimum 2 years of retail and/or hospitality experience.
- Cannabis, liquor, or healthcare experience is preferred.
- High School Diploma or equivalent.
- Valid CannSell certification.
- Must complete and pass a Criminal Record Check.
- Working knowledge of regulations as it pertains to selling cannabis in Ontario.
Personal Characteristics and Requirements
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers.
- Ability to think on your feet and creatively problem solve.
- Open-minded and constantly identifying ways to improve.
- Passionate about creating a positive, memorable, and tailored experience for every customer.
- Excellent communication skills (written and verbal) and a professional demeanor.
- Team player who is passionate about supporting the overall success of the business.
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times.
- Responsible and reliable.
- Must be 19 years of age or older.
- Must have reliable transportation to commute to/from work.
We are grateful for the interest in this role from all candidates; however, we will be contacting only those that are selected for next steps in the hiring process.
#J-18808-Ljbffr