Australia - VIC
Melbourne - All locations
Added Wednesday 10th of January 2024 10:21:04 AM
Milestone IT is currently working with this brilliant Organisation who has an exciting opportunity for an experienced IT Helpdesk Technician to join a great team.
Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.
Key Responsibilities include:
- Gathering information and raising tickets for the clients that call in.
- Providing IT support for queries and incidents raised by customers.
- Creating and managing Active Directory accounts and Exchange mailboxes.
- Responding in a timely manner to service issues and requests.
- Performing proactive and reactive troubleshooting to identify potential problems.
- Maintaining clear and concise communications and records to support service delivery.
Skills we are looking for:
- Detailed knowledge of Ticketing System.
- Detailed knowledge and experience of Windows 10 Operating Systems.
- Detailed knowledge and experience of Microsoft Office Suite.
- Detailed knowledge of Active Directory.
- Friendly, welcoming professional with good telephone manners.
- Well presented, hardworking, and enjoys working in a team.
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.
This is a fantastic opportunity for someone looking for a challenging and exciting role. Please note, candidates will receive an immediate response.
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