• Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
• May perform routine installs, moves, adds and changes as part of a directed team, including:
• Complex desktop and laptop break fix work
• Load software with a script
• Performs scripted image loading, unit diagnostics and replaceable unit swapping
• Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
• Performs preventative maintenance activities on certain products as directed
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
You will be successful in this role if you have:
• High school degree required
• Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
• Basic mechanical skills and understanding of electro static discharge (ESD) procedures
• Training and/or vendor certifications as required including completion of Core Training
• Ability to resolve basic / non-complex problems as directed
• Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage.
Police or criminal background verification clearance may be required
About Us
Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
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