Added Monday 26th of February 2024 10:40:21 AM
Milestone IT is currently working with this brilliant nationwide business that has an exciting opportunity for an experienced IT Support Technician to join a great team.
Working with a small team of IT specialists, you will be providing high-level support to users both on and off-site.
Key Responsibilities include:
- Providing hands-on hardware and software support for Active Directory, operating system builds from images, and troubleshooting.
- Providing face-to-face support and occasionally on-field support.
- Managing the tickets raised by the service ticketing system.
- Installing, moving, adding, and changing equipment and software.
- Maintenance of the Client's Network.
- Performing proactive and reactive troubleshooting to identify potential problems.
- Providing reports as requested by management or customers.
- Using remote software tools to monitor all devices.
Skills we are looking for:
- Minimum of 1-2 years experience performing level 1/2 support.
- Detailed knowledge and experience of Microsoft Office Suite.
- Detailed knowledge of various desktop and server operating systems.
- Friendly, welcoming professional with good telephone manners.
- Well-presented, hardworking, and enjoys working in a team.
- Possess great written and verbal communication skills.
- Work well independently and productively within a small team environment.
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