The position will be a Subject Matter Expert on Software distribution & Patch Management and AVD management. Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc. Troubleshoot infrastructure & client issues to ensure compliance on rollouts. Custom reporting capability is a must. Asses, Plan, and upgrade systems management tool to ensure its evergreen and new features are explored.
Responsibilities and Accountabilities:
- Candidate with 8 to 11 Yrs. Strong experience in Software Distribution and Patch management using SCCM / Intune
- M365 workload in initial setup & breadth/depth mode for AVD
- Device provisioning & retirement setup
- App provisioning & app attachment for the provisioned users.
- Custom imaging ISO for AVD and period update methodology
- In-depth knowledge of personal / pooled mode along with capacity planning.
- Hands-on other systems management tools like SCCM / Intune would be an added advantage
- Good understanding of the W365 licensing model
- Hands-on Experience on Microsoft Intune preferred
- Handling co-management & Modern device management is an added advantage
- Execution of Enterprise support processes including Incident Management/ Problem Management /Change Management /Service Request Management /Asset & Configuration Management
- 6 to 8 years experience in engineering, building, and supporting a large heterogeneous multi-data center computing environment.
- In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis, and resolution of Deployment failures.
- Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions
- In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations, etc.
- Awareness of recent technology changes of all System Center Products.
- Awareness of SCCM V-Next and Windows 10 Servicing.
- Demonstrated proficiency with Designing and Deploying Microsoft products in an Enterprise environment.
- SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.
- In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting.
- Responsible for escalation management, communications, and management of production system problems.
- Knowledge on other deployment tools like Altiris, and LANDesk (Ivanti) will be an advantage.
- Conditional access policies & Autopilot persona management skills.
You will be successful in this role if you have:
Necessary skills:
- NV1 Security Clearance is required.
- Strong understanding of ITIL, specific to Change & Release management
- Experience in managing large-scale transition projects
- Ability and willingness to take direction from team Lead, SDM, and Client Executives
- Ability to work in a team environment
- Able to adapt to a changing technical environment
- Ability to coach other members of the team in their area of expertise
- Ability to communicate clearly with all team members and end-users
- Ability to work with a sense of urgency
- Customer-facing presentation and consulting skills
- Strong knowledge of Microsoft PowerShell
Certifications:
- ITIL Foundation (optional)
- Certification in Configuration Manager & Intune (Optional in case of Good knowledge)
- AVD certification
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