Systems Analyst 2 - Microsoft Office 365
What success looks like in this role:
The Position will be a dedicated Microsoft Exchange On-premises and/or Microsoft Office 365 Exchange Online (EXO).
Responsibilities and Accountabilities:
- Expert-level in Microsoft Exchange 2016/2019 Server and integrated technologies
- Strong hands-on experience in complex Microsoft Exchange enterprise environment
- Expert-level experience in Configuring and Administration of High Availability environment for Exchange Services in Hybrid mode
- Strong experience with Email hygiene solutions such as EXO Advanced Protection, Cisco IronPort, Proof-Point, McAfee, MessageLabs
- Environmental changes – consolidation, platform upgrades, and divestitures of Exchange, Office 365/Exchange Online
- Strong experience in archiving technologies for Exchange.
- Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE), and/or direct client manager to strengthen Unisys’ position as a strategic partner, managed services provider, and IT Services Provider for the client.
- Superior customer-facing and technical skills including the ability to develop a “trusted advisor” relationship with Enterprise customers
- Provide recommendations on the evolution of the infrastructure to meet short-, medium-, and long-term objectives as it relates to Digital Workplace Collaboration.
- Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
- Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
- Optimize the performance of the systems environment, including reconfiguration, maintenance and/or upgrades.
- Plan, Develop, Test, Provision, Administered and manage all related systems related to Digital Workplace Messaging
- Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
- Create and maintain all documentation for all architecture, build, integration, transition, and maintain phases of the Digital Workplace Messaging technologies.
- Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
- Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.
Secondary functions:
- Train Digital Workplace IT support team as needed (like Tier 2 support professionals).
- Provide Tier 3 support to the client’s Service Desk and Level 2 engineers as needed.
- Have working knowledge of and keep current on Network Infrastructure Topology as it relates to Digital Workplace messaging technologies.
You will be successful in this role if you have:
- NV1 Security Clearance is required.
- Must be an Australian Citizen.
- 8+ years of working with expert-level in messaging technologies such as Exchange 2016, Exchange 2019, and Office 365 Exchange Online.
- Solid understanding of O365 Exchange Online technologies.
- Advance-level understanding of Email gateway technologies like Cisco IronPort, Proof-Point, McAfee, and Message Labs.
- Advanced experience with SMTP relay system.
- High level of understanding of Microsoft’s Productivity Software – Collaboration Suite ( MS Teams, SharePoint, OneDrive).
- Strong understanding of ITIL.
- Ability and willingness to take direction from team manager, SDM, and Client Executives.
- Ability to communicate clearly with all team members and end-users.
- Customer-facing presentation and consulting skills.
- Strong knowledge of Microsoft PowerShell.
- Proven experience in managing complex Microsoft Exchange enterprise environments and Collaboration Migrations for large global enterprises.
- Microsoft Certifications in the relevant Microsoft technologies required for this position.
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