IT Service Delivery Manager (Business continuity experienced)
- Australia - VIC
- Melbourne - All locations
Added Wednesday 26th of June 2024 05:24:15 PM
Are you a seasoned Service Delivery Manager passionate about ensuring business resilience?
Our client seeks a highly organized and results-oriented Service Delivery Manager to join their growing team. In this critical role, you will play a pivotal role in overseeing service delivery, while championing business continuity planning and execution.
What you'll do:
- Manage and lead a team of service delivery professionals, ensuring efficient and timely service provision.
- Develop and implement service delivery processes, adhering to best practices and industry standards (ITIL experience a plus).
- Define, monitor, and report on key service delivery metrics (SLAs, KPIs) to drive continuous improvement.
- Work collaboratively with stakeholders across departments to understand and meet their service needs.
- Lead the development and execution of comprehensive Business Continuity and Disaster Recovery (BCDR) plans.
- Identify and mitigate potential risks to service delivery, ensuring business continuity in the event of disruptions.
- Conduct regular testing and reviews of BCDR plans to maintain their effectiveness.
- Stay up-to-date on industry trends and best practices in service delivery and business continuity.
You'll be a great fit if you have:
- Proven experience as a Service Delivery Manager with a minimum of 5 years in a similar role.
- Strong understanding of IT service management frameworks (ITIL preferred).
- In-depth knowledge of business continuity planning principles and best practices.
- Experience in developing, testing, and implementing BCDR plans.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to manage multiple priorities and deadlines effectively.
- A proactive and results-oriented approach with a focus on exceeding expectations.
Our client offers a competitive salary and benefits package, with the opportunity to work in a dynamic and fast-paced environment. If you're ready to take your service delivery skills to the next level and impact business resilience, we encourage you to apply!
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