About Our Client
Our client is industry leading and well advanced in the technology and IT space. Based in Perth, they are looking for highly skilled candidates to join their growing team.
Job Description
The key responsibilities of the role include (but not confined to):
- Accurately record, categorise, prioritise, and resolve incidents received via email, telephone, and Service Desk communication channels
- Ensure Incidents and Service Requests are completed within the defined SLA timeframe
- Identify opportunities for Continual Service Improvement within the IT Service
- Desk and other IT Operations teams keeping stakeholders up-to-date with progress and resolution of assigned
- Incidents and Service Requests
- Create and maintain high-quality knowledge articles within the ITSM toolset
- Provide TechHub support services, onsite support and site visits when required
The Successful Applicant
To be successful in this role, the following qualities and experiences will be considered
favourably.
- Excellent communication, problem solving skills and demonstrable customer service skills
- Experience in a large, complex technical environment and strong understanding of the Standard Operating Environment (SOE)
- Excellent PC hardware and software troubleshooting skills
- Extensive knowledge of Microsoft Windows 10, Active Directory, Exchange and the Office365 suite of applications
- Ability to maintain composure in a fast-paced environment whilst maintaining a fun and positive attitude
- A working knowledge of the ITIL framework
- ITIL Foundations (desirable)
What's on Offer
- Competitive Salary
- In-house discounts
- Flexible working arrangements
- Opportunities to grow your career
- Paid parental leave for primary and non-primary carers
- Dedicated wellness programs
- Discounted private health insurance
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