The Concur Support Officer responsibilities will include but are not limited to:
- Provide advice and training on the use of Concur to departmental staff.
- Perform routine compliance checks on credit card usage.
- ETL uploads including reconciliation.
- Credit Note Adjustments and Request for Invoice.
- Concur EOM Reversal Journal, Unacquitted Transactions and Divisional Reports.
- General Ledger Reporting – upload of Aurion updates and GL codes to Concur.
- Approving and Issuing cash advances daily for domestic and international travel.
- Cash advance and Diners EOM reconciliation.
- Following up unacquitted transactions.
- Reporting out of Concur as required.
- Audit review of expense reports.
- Cancellation of Concur profiles for exiting staff.
- Manage enquiries via the mailbox and phone.
- Other ad hoc tasks across the section as required.
Knowledge and Experience
- Have an understanding of the Whole of Government Travel Service Arrangements.
- Experience in using Concur, TechOne, QBT/CTM highly desirable.
- Experience in MS Word, Excel, and data analysis.
- Demonstrated experience in analysing data/information, providing timely and accurate advice and communicate information specific to the role.
Skills and Capabilities
- Strong administrative and organisational skills.
- Strong written and verbal communication skills.
- Ability to build and maintain relationships with key stakeholders, both within the department and external parties.
- Ability to work independently or under limited guidance and be able to effectively respond to change.
- Ability to innovate and bring new ideas into existing working practices.
- Ability to manage time pressures and meet deadlines.
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