At Epiroc, our vision is "Dare to think new" . We challenge our way of working, thinking, and acting to find new and sustainable solutions in a rapidly changing world. We see possibilities and dare to question the status quo.
We develop and provide innovative and safe equipment such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization, and electrification.
Due to internal progression, Epiroc is seeking an experienced Coordinator/Supervisor to lead one of our Product Support teams based in Perth .
As a Product Support Coordinator, you will work closely with multiple stakeholders to plan new machine commissioning, action requests for time-critical technical support, and work with our Product Company to drive continuous improvement. This is a fast-paced and dynamic role leading a small and supportive team of Product Specialists.
Responsibilities of this role consist of but are not limited to:
- Working to the highest Safety, Health, Environment and Quality (SHEQ) standards
- Ensuring Product Specialists comply with all internal and external SHEQ requirements
- Managing WIP (work in progress) from quote to invoice
- Prioritising and allocating Product Specialists to new machine commissioning, new product introductions, field trials and technical support requests
- Coordinating the scope, planning and delivery of projects related to rotary blasthole drill rigs not limited to product upgrades and technology retrofits
- Escalating product issues and leading continuous improvement meetings with global business divisions
- Conducting regular reviews with your team members focused on individual performance, continual development, and growth
The successful applicant will have:
- A strong commitment to working safely and looking after your colleagues
- A mechanical trade background (advantageous)
- Previous leadership experience within an aligned industry
- Previous experience working on Epiroc surface drilling products (advantageous)
- Previous experience working with SAP (advantageous)
- Excellent verbal and written communication skills
- A passion to continuously improve
What we offer:
- An excellent remuneration package that includes access to an annual bonus payment
- Industry-leading flexible work arrangements - 9-day fortnight or 2 days a week from home
- Support of a global company with unlimited career and mobility opportunities
- Company-paid income protection and paid parental leave for all new parents
- A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally
- Opportunity to be part of a values-driven company, committed to your professional development
This is a unique opportunity for someone to take on a dynamic role with a global OEM.
Your passion belongs here!
We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply.
United. Inspired . Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to giving you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at
#J-18808-Ljbffr