IT Support Engineer - Level 2
$70-85k + super
- Looking for someone with roughly 3 years helpdesk experience.
- This role can grow into an infra admin / engineer in the future.
- This person will sit across IT support, applications & infra projects.
- Reporting to the IT Manager, just the 2 of them in the team nationally.
- Needing someone who's flexible and personable - the need to be patient and able to translate technical terms to non-technical people in the business.
- Training on Wafex's software ERP system (WISE) will be provided.
- HP setup.
- Windows 10 - at beginning stages of Windows 11 deployment project.
- VMware + HyperV.
- Azure servers as well.
- O365.
- Any ticketing system experience - triaging and prioritising.
- Network troubleshooting - Ubiquiti.
- Someone with interest in business systems / automation - may move to PowerApps in the future.
- ERP - WISE - highly customised version of MS Dynamics.
- Learning & development on offer - will pay to upskill the candidate.
Role will be based in Belmont.
Required to go to the West Swan (warehouse / production site) once a week or once a fortnight.
Open to WFH for the right candidate, they usually do Fridays and sometimes Mondays anyway.
Travel required within Australia for this role - once a quarter.
Option to travel internationally to their other sites may become available in the future.
Looking to recruit due to restructuring, had a sys admin before that was quite rigid in his ways and didn't want to cover a broad spectrum of technology.
About the company:
- WA family owned business.
- 150 employees in Australia / 250+ worldwide.
- They work with major retailers like Woolies, Coles, Aldi, IGA etc.
- They're about to relocate the Brisbane office.
- Really solid company culture - they do a lot for the community like volunteering days etc.
- Owners are acquiring new businesses and looking to continue their growth - acquired one last year and another this year - this will mean more tech merger/integration projects in the future.
- Currently considering building an app for merchandising.
Wanting to see a shortlist of 5-6 people for this role.
Currently have 1 interview booked for this week - came through Naomi's LinkedIn network - looks good on paper but probs won't be right for the role.
2x stages of interviews:
1st - Craig - Belmont office.
2nd - COO and Naomi - West Swan office.
IT / Psychometric testing will be sent out somewhere in between interviews as well.
Feedback on CV's will come back within 48hrs - 1 week.
Not urgent, willing to wait for the right candidate.
Wafex , established in 1991, is a family-owned business and Australia's leading flower company. With offices and farms in Australia (Perth, Melbourne, Sydney, Brisbane), USA (California), Kenya (Nairobi), and Ecuador (Quito), it maintains a global presence across 26 countries, employing over 150 individuals worldwide. You can find more about Wafex on their website .
Responsibilities include:
- Providing service desk support to approximately 150 users across Western and Eastern Australia, Ecuador, and Kenya.
- Monitoring network and server infrastructure (switches, servers, access points), and applying updates to firmware and software when necessary.
- Procuring, maintaining, and troubleshooting end-user devices (desktops, laptops, printers, mobile phones, peripherals).
- Managing user onboarding and offboarding processes, including license management.
What we are looking for:
- 12-24 months of experience in a Level 1 Helpdesk position.
- Potential for growth into Application Support and Project Management after 12 months in this role.
- A proactive approach to identifying and implementing process improvements.
- Ideal for early-career professionals seeking a diverse portfolio of experience.
- Strong focus on internal customer satisfaction.
#J-18808-Ljbffr