Role Summary
This role is for a Customer Reliability Engineer on the new Sizing Architecture Governance (SAG) team, which is responsible for sizing individual infrastructures (the architectures) to optimally meet our customers’ workload requirements.
Splunk is looking for an enthusiastic and innovative full-stack engineer to work closely with product owners and designers to build and support a suite of internal/external customer-facing Splunk applications to collect, analyze, visualize, and deliver an architecture to meet customer needs. You will also participate in an on-call rotation to handle customer escalations and critical incidents outside regular business hours to ensure timely resolution of issues to minimize downtime and impact on customers.
What you'll get to do
- Improve modern and interactive UI using React for a range of internal and external Splunk applications
- Define and lead implementation of activities to deliver new value to customers
- Identify areas of friction for our customers and influence the technical decisions we make
- Break down sophisticated work for yourself and others to complete
- Build comprehensive test suites to ensure maintainability and stability
- Work with UX designers and product managers to understand customer requirements
- Collaborate within the team through open design discussions and code reviews
- Be involved in customer engagement sessions and escalations, understanding their requirements and problems
What you'll need
3+ years of software engineering experience focused on application development
Proficiency level experience building JavaScript web pages using modern frameworks such as React
Proficiency in at least one scripting or programming language, preferably python
Proficiency in Splunk search language (SPL) and Splunk architecture is a plus
Thinks about customer user experience keeping performance in mind
Technical expertise in multiple low-level systems areas such as networking, operating systems, and data storage
Strong communication and collaboration skills as you’ll be working with cross-functional teams
Experience with high-profile and critical customer engagements & escalations is advantageous
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