Who we are?
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions.
Get to know the business:
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers.
About the role - What you need to know:
Collection Supervisor is responsible for Reporting and Analysis:
Preparing regular reports on key operational metrics and presenting them to senior management. Additionally, this role analyzes data and provides insights to support strategic decision making and drive operational improvements.
The supervisor must ensure that financial information is delivered in a timely manner to the corporate, through the finance center or accounting area. It will also respond to requirements from local authorities and/or internal or external audits.
This position will collaborate with other departments, such as Distribution, Finance, and Lines of business, to ensure seamless coordination and alignment of operational activities with broader organizational goals.
This role also includes:
- Team Leadership: Providing effective leadership, conducting regular performance evaluations, fostering a positive work environment and development of people.
- Develop and implement strategies to optimize collections management.
- Reviewing, approving and signing off accounting records related to collections.
- Relationship Management: Building and maintaining strong relationships with our clients (internal and external).
- Provide customer service, resolve situations presented by producers, insured and internal clients, related to premium payments.
- Performance Monitoring: Monitoring the performance of collections team, tracking key metrics, such as aging reports, Bad debt reserve and recovery ratios.
- Follow up of premium receivables / paid premiums, monitoring the monthly cash budget.
- Process Improvement: Continuously assessing and improving collections process to enhance efficiency and effectiveness.
- Training Producers and Distribution teammates.
- Reporting and Analysis: Generating regular reports and KPI.
- Compliance: Ensuring compliance with regulations and company policies in all collections activities.
What we’re looking for:
Bachelor's degree in Accounting or a related field of study. This position suits candidates with at least 3 years as a Supervisor/Coordinator or in a similar position in the insurance industry.
Good knowledge in insurance Finance/Accounting and Collections processes. Willing to collaborate with stakeholders to identify reporting needs and developing custom reports to meet those needs.
Capacity to analyze and interpret data to identify trends, opportunities, and risks. Proficient in using Power BI, MS Office, advanced Excel (macros), Access, Data mining, and CRM software experience.
Strong customer service and client relationship building skills. Ability to lead and develop the team.
English level knowledge: Advanced.
General understanding of accounts receivable and billing processing. Committed, organized and analytical. Excellent communication and negotiation abilities. Efficient time management. Persistent, proactive, resilient and engagement are essential. Excellent interpersonal skill. Strong problem-solving skills. Willing and able to adapt to change. Ability to perform multiple tasks and work under pressure.
A look at our benefits:
At AIG, we have a 100-year legacy of working to make the world a better place. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing.
We are an Equal Opportunity Employer:
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.
Functional Area: FA - Finance
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG SEGUROS MEXICO S.A. DE C.V.
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