At the current time, we have 1 Full Time opportunity for the right candidate at our new store opening in Tingalpa.
As a Tech Retail Assistant, you will be assisting our customers and sales team on a daily basis by:
- Performing technical duties and routine diagnostic procedures and processes.
- Inspecting faulty items, duplicating faults, and working on remedy solutions.
- Processing sales and warranty orders.
- Performing quality computer builds and testing processes.
- Understanding and applying quality control testing.
- Providing excellent customer service and ascertaining customer needs and requirements.
- Managing point of sales processes.
- Picking and packing customer orders.
- Achieving sales targets.
You will also occasionally:
- Attend internal or external training and seminars to develop and maintain relevant technical knowledge and skills.
To be successful in this role, you will need:
- A minimum of 2 years’ experience as Hardware Technical Support within the IT industry. Experience in a retail environment is a definite plus (Please note that just personal experience in troubleshooting or helping family and friends will not be considered).
- Experience with hardware and software issues and how to build systems to specification.
- Strong product knowledge on PC builds and product functionality.
- Strong Customer Service skills - ability to build rapport and relationships with customers.
- Good Communication skills – written and verbal.
- Time Management Skills.
- Integrity, honesty, flexibility, good energy levels, and ability to deal with stress.
- Willingness to work in a team environment.
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