Associate Director, Payments Product Owner - GTS
Sydney, NSW, Australia
Job Description
How will I help?
Global Transaction Services (GTS) is a key pillar of Westpac’s institutional bank that services the cash management and working capital needs of Westpac’s institutional customers, whilst managing and running the payments infrastructure for the wider bank.
GTS is embarking on a journey to deliver two initiatives as part of Westpac’s Project Unite, a $2 billion technology simplification program. Payments ecosystem simplification will decrease the cost of future change whilst increasing the speed at which GTS makes changes; and payments consolidation will migrate payments flows into GTS’s strategic real-time payments processors and pave the way for future BECS rationalisation.
As the Payments Product Owner, you will be responsible for developing the requirements and prioritized roadmap for delivering the tech simplification agenda. You will be the key link between the project team and the Agile delivery team whilst being accountable for proper Product and Services Lifecycle governance and risk delivery.
You will also:
- Lead the vision for the payments simplification and payments consolidation, including implementing a product management strategy that delivers against the objectives and principles of Project Unite.
- Influence the target state design by working with architects, solution designers, developers, and third-party vendors to assess solutions and put forward recommendations that meet the business requirements.
- Lead the requirements squad team to document the Agile backlog, and work with technology to refine the solution design and low-level user stories.
- Manage the product backlog, including supporting backlog prioritisation, program increment and sprint planning, delivery, testing, and retrospectives.
- Work with delivery teams to lead the build and implementation of target solutions against a challenging release schedule.
- Support defining and delivering the test requirements and strategy, including non-functional requirements.
- Understand the impacts of changes to applicable legislation, regulatory and payment scheme frameworks, and ensure the target design meets the requirements of Compliance and Risk. Rigorously identify and diligently manage operational risks, incidents, issues, and controls.
- Be the expert within the payments domain in relation to competitors, new emerging products & services, leading thinking on customer needs led product management, industry knowledge, emerging market trends locally and globally, and general market conditions.
What’s in it for me?
Inspiring teams and unexpected opportunities. Plus, the backing and great benefits from one of the most refreshing employers in Australia. For example, you’ll be able to have access to some of the best banking, wealth, and insurance benefits in the market, be paid well, as well as an entire suite of online learning and career planning tools so you can grow.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
You will be an experienced product owner with significant experience with Payment Rails, including NPP or equivalent real-time rails. You will have experience and knowledge of Payment Channels, including payment initiation and pre-processing. It will be beneficial to have played a significant part in a payments migration, including payment processor consolidation. You will also have an excellent understanding of transformation programmes and the ability to lead Agile teams.
Some further advantageous skills:
- Strong stakeholder management and relationship skills
- Experience and interest in the payments domain
- Strong attention to detail and project knowledge.
What’s it like to work there?
For the past 200 years, we’ve been backing people, businesses, communities, and ideas. As Australia’s first bank, we’ve adapted and evolved, inspired by our customers and a genuine desire to create better futures.
Together, we’re creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
We make change happen in the community. It’s our shared vision of a safer, greener, and more inclusive world that sees us back new ideas, innovations and individuals who are creating better futures.
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At Westpac, we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products, and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email
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