- Worldwide Elite Segment ServiceNow Partner
- APJ ServiceNow Elite Partner
- Unlimited ServiceNow Enterprise Training
- WFH & Office Flexible Arrangement
- Canberra Location
WE ARE FUJITSU
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.
In our ServiceNow Practice, we've built extensive expertise in digital and business transformation, Customer Experience, IT Transformation, Employee Service Experience, and Integrated Risk Management. Additionally, our work is deeply informed by our practices in Innovation and Organizational Change Management, which are integral to all that we do.
Role Summary:
Consulting roles are exciting and challenging - our customer base ranges across all tier 1 industries and sizes. Engagements vary in length from days to months to years. To be successful in this role, you must present excellent communication skills to work with client stakeholders, client teams, and Enablers - both local and remote. You should expect to engage with various clients from commercial to enterprise and have the ability to switch context and customers easily.
You have to be a creative thinker, detail-oriented, and technically savvy able to process information quickly. You will be proactive and pragmatic, with excellent analytical and problem-solving skills, while matched with exceptional verbal and written communication. Enable invests in our people and their growth, so you should expect a challenge.
Main responsibilities
- Participating in client workshops, requirement gathering, and providing solutions.
- Preparing and assisting with functional and technical design workshops including the design specifications based on out-of-the-box functionality/customer requirements.
- Contributing to and supporting process improvement automation including - Solutions pros/cons and risk management.
- Implementation and delivery of client solutions, while adhering to ServiceNow technical best practices and standards.
- Performing as an individual contributor on client engagements or as part of the team while supporting Implementation and taking ownership of tasks and/or project workstreams and guiding junior professionals.
- Hands-on technical delivery (including development, testing, and implementation) of cost-effective ServiceNow solutions using several technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc).
- Ensuring technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes.
Skills Matrix:
- Minimum of 4+ year's experience across ServiceNow Design and Development within a client-facing role environment.
- Hands-on experience beyond ITSM into ITOM, Project Portfolio Management, HR Management, Field Service Management.
- ServiceNow Mastery and Client Engagement.
- Present with strong business acumen, problem-solving, analytical, and customer presentation skills.
- Solid experience across - requirements gathering, process documentation, solution designs, and detailed requirements.
- Proven experience in defining and deploying 'to be' Continual Service Improvement processes and in identifying solutions from a people, process, and technology perspective.
- Understanding of, and ability to adapt to, both waterfall and Agile project methodologies. Proficiency in scripting including JavaScript, CSS, HTML, Angular, and REST API integration experience.
Qualifications:
Desired:
- IT Degree or relevant tertiary education in Computer Science.
- ServiceNow CSA, CIS, ITSM + 1 other product CIS.
- ServiceNow sales & presales accreditation in 2+ Product lines.
- ITIL Foundation Certified.
- Baseline / NV1 or NV2 security clearance.
Bonus Points:
- Additional ServiceNow certifications, including ServiceNow Suite Certified.
- Exposure to/general understanding of ServiceNow licensing.
- Project Management Certifications including Agile, SCRUM, Prince2.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in-class reward and recognition programs flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders . Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email .
Search Firm Representatives PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.
For Security Cleared Roles PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).
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