Ohio Valley Goodwill Industries, founded in 1916, is one of the largest providers of rehabilitation services in the State of Ohio. Utilizing our retail store network, we generate sales revenue to support thousands of individuals with disabilities and homeless local veterans.
The Assistant Manager coordinates with the Retail Store Manager of the retail store to oversee the employees and processes involved with all aspects of the daily operations of the store, including customer service, stocking, merchandising, inventory control, budgeting, and record keeping. The Retail Assistant Store Manager helps to ensure overall production efficiency and to maintain standards in store organization and safety. In the absence of the Retail Store Manager, the Retail Assistant Store Manager is responsible for all store operations.
Role and Responsibilities - Oversees and executes the overall operation of the retail store in partnership with the Retail Store Manager.
- Performs daily administrative/clerical functions of store operations such as cash transactions, ordering supplies, and opening and closing the stores.
- Work a flexible schedule in support to the store opening, production and closing operations including work on weekends and holidays.
- Assist in the supervision and training of employees.
- Must be able to fulfill the duties of all production and retail staff as needed including greeting donors, safely unloading donations from vehicles, completing donor receipts, sorting donated items, accurate cash handling, maintaining sales floor neat and orderly, assisting customers with purchases, and performing store upkeep duties.
- Create an atmosphere of ongoing exceptional customer service for both internal and external customers.
- Monitor and ensure a smooth process for all donation functions while adhering to and enforcing security and control procedures.
- Monitor sales transactions associated with purchases and ensure proper sales procedures are followed.
- Maintain staffing levels in production and on the sales floor while attaining budgeted payroll expenses. This includes training all new associates in accordance with Goodwill policies.
- Maintain a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements.
- Maintain effective email, phone and face-to-face communication with other divisions and stores as needed.
- Work collaboratively with the employment and training program to further the mission.
- Assist customers and handle all complaints.
- Maintain a safe environment for customers and employees.
- Comply and enforce organizational policies and standards.
- Ability to complete necessary paperwork and reports in a timely and efficient manner. Adhere to work schedule by supervisor.
- Other duties as assigned.
Supervisory Responsibility This position has supervisory responsibilities over the retail staff including Retail Supervisors, Donation Attendants, Merchandise Processors, and Sales Associates.
Required Skills & Qualifications - High School Diploma or equivalent preferred.
- Two years of previous retail progressive management experience supervising several departments and/or staff or more employees preferred.
- Minimum of 5 years’ experience in retail or equivalent industry.
- Experience selecting, assessing, coaching, and developing associates, preferably in a retail environment.
- Proficiency in setting and managing schedules for store staff.
- Ability to communicate effectively in English, both orally and in writing.
- Basic math and computer skills.
- Broad knowledge of the thrift and resale industry and ability to react to competitive situations preferred.
- Highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), strong critical and analytical thinking skills, and appreciation of diversity.
Physical Requirements - Ability to work in both a climate-controlled and non-climate-controlled environment.
- Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling, and climbing for prolonged periods of time.
- Ability to lift and carry 35 pounds with or without a reasonable accommodation.
- Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to perform computer-based work frequently.
We offer competitive pay and benefits including: - Medical, Dental, Vision Insurance
- Life Insurance, Short Term Disability, Long Term Disability
- Paid Vacation and Sick
- Paid Holidays
- 403(b) with company match
- Employee Assistance Program
- Discounts when shopping at our stores
If you’re looking for a rewarding, fulfilling experience, please join our team!
Please complete application and attach resume with detailed work experience. Incomplete applications will not be considered for the position.
EEO Employer/Vet/Disabled
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