We are seeking an experienced administration officer/assistant who has outstanding customer service skills. The role is busy, diverse and requires someone that is excellent at helping people feel comfortable in this busy mental health therapy program.
The Melbourne Clinic offers a variety of inpatient, outpatient programs and outreach that are tailored to meet the needs of people with a range of mental health conditions.
We offer a supportive and inclusive working environment. We are committed to providing our staff with a structured induction and Hospital orientation and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge and skills with the intention of building a thriving, professional working environment that is both nurturing and safe.
The Outreach program provides mental health treatment and therapeutic support to enable individuals to recover, develop coping strategies and stay well.
The Administration team are responsible for maintaining high quality administration services including reception, patient admissions, accounting services including billing and other general administration duties.
The Melbourne Clinic is located centrally in Richmond and is well served by all forms of public transport.
Benefits we offer:
- Friendly Environment
- On-site parking at a minimal cost
- Diverse administrative duties, full training and support
Responsibilities include:
- Financial Governance for patients
- Scheduling and follow up of patient appointments
- Liaising with staff of different departments, other hospitals and Key stakeholder engagement and liaison
- Preparation and maintenance of medical records and clinician support
- An understanding and awareness of the importance of integrity in data and business processes
- Quality improvement process
- Assisting in the timely management of patient flow pathway
- Other administration and clerical duties including ward administration
You will join a friendly team of professionals who pride themselves on offering outstanding service and high-quality care to all patients.
To be successful in the role, you will:
- Possess excellent communication and organisational skills
- Be able to work independently and within a multidisciplinary team environment
- Have the ability to prioritise workload and work under pressure
- Possess exceptional Computer Literacy
- Have positive manner and excellent customer service
- Be known for your strong attention to detail
- Be flexible to work across departments when leave cover is required
- WebPas Hospital system experience will be highly regarded
To Apply: Please click on the 'Apply' button to be taken to our online application form. For further enquiries, please contact
More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.
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