Career Area: Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Caterpillar currently has a number of mining positions commencing in 2024, FiFo from Brisbane. Are you ready for a new challenge with full training provided?
About Caterpillar
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. We are a leader and proudly have the largest global presence in the industries we serve.
For over 95 years, Caterpillar has been making sustainable progress possible and driving positive change on every continent. Here you’ll find challenges that excite you and development opportunities to build a lifelong career.
Job Description
At Caterpillar, we value our people and are committed to providing challenging and fulfilling careers. Joining the Caterpillar technology team opens the door to a number of career opportunities that are not traditionally available in the mining sector. We are seeking motivated and versatile individuals to join our team, working with a key customer at their remote mine. This role’s roster will align to that of our customers and may adjust based on which project you are currently focused on.
Our Application Specialists play a key role in ensuring the Command for Hauling system is working at its optimum performance, using your specialist knowledge and experience. You will focus on supporting the MineStar fleet management application for the customer’s autonomous haulage fleet, with a focus on maximizing performance. You will partner with our On-board Specialists who focus on the hardware to ensure the customer is operating at optimized system availability. You will troubleshoot issues impacting performance, and work with key Caterpillar teams in product support to identify, document and provide solutions for ongoing product improvements.
This role would suit someone with strong operational mining or fleet management experience who is looking to balance that knowledge with some computer-based analytics. Ensuring the Command for Hauling system application is configured, maintained and operated to Caterpillar specifications and best practice. Coaching and mentoring of customer personnel on interaction and operation of the Command for Hauling system application are also key aspects of the role.
We will offer you a dynamic team environment with great opportunities for personal development. Your career as an Autonomous Application Specialist can offer training and operational experience enriched by international networking and collaboration.
Job Duties/Responsibilities may include, but are not limited to:
- Support MineStar Command and maximise system performance.
- Through close collaboration internally and externally, you will become a trusted advisor for the customer.
- Supporting and advising MineStar Command Office Supervisors, Builders, Controllers and Pit Technicians in all aspects of Minestar system performance, including minimising downtime.
- Work with the customer to provide input and develop a plan for system enhancements and upgrades.
- Measure, benchmark and report on MineStar Command System performance, and suggest opportunities for improvements.
- Maintain safe performance of the system.
- Mentor and support team members.
Desired skills, attributes, and basic requirements:
- Ready for a new challenge.
- Passionate about technology with technical hands-on exposure.
- Excellent interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to multi-task and thrive in a fast-paced environment.
- Strong change management skills.
- Continuous improvement mindset.
- Attention to detail.
- Customer relationship management.
- Data analytical.
- Problem solver.
- Exceptional time management.
- Ability to work autonomously as well as part of a complex team.
- Must be a self-starter with sound organisation and prioritising skills.
- Aptitude to troubleshoot application system issues.
- Manual Driver’s license or willing to obtain one.
- Ability to meet the ongoing COVID vaccination mandate requirements of our major mining customers and regional governments in Australia and Internationally.
Top Candidates Will Also Have:
- Surface mining experience.
- Fleet Management control room experience.
- University degree in Engineering, Data Science/Analytics, Mining or similar vocational working background.
- Knowledge of mining technology products and product applications, including Fleet Management systems.
- Familiar and comfortable with Shift and FIFO/DIDO Roster schedules.
What’s in it for you?
- Competitive remuneration package, including an attractive Bonus and Share options, shift and site allowances.
- Comprehensive onboarding and product training program, including but not limited to fleet management and system optimization.
- A strong commitment to safety and your wellbeing.
- An inclusive workplace culture focused on quality, customer service and the environment.
- A commitment to diversity and inclusion, equal opportunity, and equal outcome.
- A commitment to ongoing personal and professional development within Caterpillar.
- The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.
Caterpillar of Australia is not currently hiring foreign national applicants that require or will require sponsorship.
Posting Dates:
Caterpillar is an Equal Opportunity Employer (EEO).
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