Are you looking for an exciting opportunity to lead the ServiceNow revolution within a dynamic and flexible work environment? Join us as we embark on a journey where you’ll be at the helm of our ServiceNow initiatives, shaping the future of our tech landscape.
About the Role:
As the ServiceNow ITSM Specialist, you will dive into a recently launched implementation, taking charge of ticketing, change management, and service catalogue enhancement. Collaborating with a vibrant team, you’ll leverage your admin and dev expertise to drive innovation, integrate new services, and elevate existing ones. This is your chance to make a real impact and showcase your project management skills in a supportive and diverse environment, serving over 800 users across our group of companies.
Key Deliverables:
- Collaborate closely with IT Operations for seamless project execution.
- Facilitate knowledge transfer and ensure smooth service management processes.
- Drive operational changes and integrations with SIAM services.
- Manage documentation and coordinate transitions effectively.
- Identify and manage inter-dependencies with other ICT programs.
- Coordinate division activities to meet project goals.
Required Skills and Experience:
- Proficiency in Service Management disciplines.
- Strong grasp of operational systems like compute, cloud, and networks.
- Experience with SIAM models.
- Demonstrated expertise in IT Service Management processes.
- Technical knowledge of operational systems.
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