NES Fircroft are working with an Energy company seeking a Customer Service Manager to join their team in Henderson, WA.
Length of Contract: 12 month contract
Start Date: ASAP
Experience Level: Intermediate / Senior
Responsibilities:
- Single point of contact for operational and financial planning, execution, and developing the appointed Subsea Services Portfolio.
- This Focal point serves as support and assessment for all project, product and customer matters within a Customer Service Team.
- Leads multiple integrated Project Management Teams to provide a comprehensive and coordinated portfolio solution for Subsea Customers across all aspects of customer requirements including project planning, delivery, HSE, quality, technical and commercial terms.
- Management of operating field related events.
- Maintain high profitability on the portfolio.
- Multiple small size projects to be managed at the same time.
- Scope of responsibility can involve multiple geographic locations.
- Full management responsibility for all Customer Service Team Business that impact budgeting, cost control, planning, scheduling and procedural change.
- Serve as the primary point of contact for Customer Service team.
- Builds and maintains relationships with customers, suppliers and across functional areas associated with project execution within the Subsea Service business sector.
- Critical member of the Customer Service team focused on implementing tactical programs aimed at realizing the strategic company vision/goals within the Customer Service Organization.
- Collaboratively work with Customer Account Management and Commercial teams throughout the Subsea business to achieve Customer Success.
- Develop and maintain customer forecast in accordance with the Subsea Service business requirements.
- Read, interpret, provide operational guidance, and develop strategic programs to work within and build upon agreed life of field contracts in place with the customer.
- Ensure cooperation and interaction across diverse stakeholders both internal and external.
- Often managing conflicting interests and/or demanding customers and suppliers.
- Accountable for the financial and delivery performance of the supported Customer Operations.
- Collaboratively work as an integral member of the Operations Management Team.
- Lead and facilitate communications between cross-company and functional teams to ensure Customer Service opportunities are identified and incorporated into company-wide goals.
Experience Required: - At least 5 years of Project Management experience within the Oil & Gas sector.
- Bachelor degree in engineering or a related discipline, or equivalent industry experience is required.
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