About Us
Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.
At CHL, our primary goal is to create safe, secure, and affordable housing options that empower individuals and families to thrive. With a focus on delivering high-quality service and outcomes, we manage over 12,000 new and existing properties across various communities. CHL is driven by a collaborative team culture where every member plays a vital role in achieving our mission.
The Role
We are looking for a highly skilled, committed and passionate leader to take on an exciting role of National Operations Manager within CHL. Reporting to the Chief Operations Officer, this role will oversee the management of the organisations’ housing operations across Australia. The key focus will be to guide high performance teams in diverse and geographically dispersed areas to ensure CHL operations nationally achieve consistent, efficient and effective standards whilst being adapted to various contract requirements.
Please note, as this is a nationally focused role, all we ask is that you are located an hour away from any of our offices from which we operate. We have offices in New South Wales, South Australia, Tasmania, Victoria, Queensland, and Western Australia. Please refer to our website for a more detailed list of our office locations.
Key responsibilities include:
- Ensure a quality assurance and control framework is implemented across all housing operations.
- Oversight of the development and maintenance of effective and respectful partnering in the delivery of services to customers.
- Promote a continuous improvement culture.
- Manage national operational and strategic risks in response to CHL’s risk management plan.
- Ensure operational policies are reviewed and updated as required.
- Report to Senior Management and the Board on company performance and operations.
About you
You will also have:
- A degree in social science, social work, or related field (desirable not essential).
- Exceptional leadership skills that engage and drive others to deliver strategic objectives.
- In-depth knowledge and understanding of the community and public housing sector, including a commitment to best practice and continuous improvement.
- Effective communication, negotiation, and influencing skills.
- High level strategic thinking, including facilitating various perspectives, risk assessments, and developing solutions for long term sustainability.
- Strong financial management skills.
- The ability to foster strong relationships with stakeholders that are critical to ensuring CHL’s objectives.
- A commitment to the right of all people to affordable and sustainable housing.
Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).
As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds.
CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging.
Ready to bring your energy and expertise to our team? Click on the link to apply now and let’s make a difference together!
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