Customer Service Specialist Shannons | Suncorp Group | Australia
Are you passionate about cars or motorcycles paired with delivering exceptional customer service? Join Shannons Insurance in Heatherton and work with likeminded individuals.
We’re currently recruiting for specialists to join our team on Wednesday 15th May. We have two permanent full-time shift options on offer. See below for more information.
As part of your role, you will undertake 7 weeks full-time, in-office training at our Heatherton office to ensure you are set up for success! Following your training period, you will have a 50/50 split between working from home and working in the office.
What you’ll do
At Shannon’s, it’s all about our customers and the positive impact we can make in their lives and communities. As a Motor Enthusiast Underwriter, you will be:
- Taking incoming calls from our new and existing customers.
- Providing information and product knowledge to identify the right level of insurance protection to meet the customers' requirements.
- Striving to make the complex simple while ensuring the customers’ needs are met.
- Sharing your passion for motoring and providing a unique service to ensure your customers can drive or ride forward with confidence, knowing they are covered by Shannons.
What we can offer you
- Permanent full-time role – see shift details below.
- $61,262 + super (based on full-time hours) + allowance on eligible shifts + performance-based incentives.
- A laptop to perform your role.
- Comprehensive (fully accredited) and paid 6-week underwriter training.
- Recognition and rewards for the genuine impact you will be making.
- Social club activities and events.
- Discounts and offers on a range of retail stores as well as banking and insurance products.
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
What you’ll bring
- A genuine interest in cars or motorbikes is essential.
- Excellent customer service skills.
- Ability to build rapport with customers and drive solutions.
- Ability to problem solve and make the complex simple for customers.
- Demonstrated motivation to achieve and exceed targets.
- High interest in developing your knowledge and generating ideas through innovative thinking.
- High level of technical ability and navigating multiple systems.
Shift Options
At Shannons, our contact centre operates from Monday to Friday between the hours of 8am and 7pm and Saturday to Sunday 9am to 5pm. We are recruiting for the following full-time shift options:
- Option 1: Sat*, Tues, Wed, Thurs, Fri – 37.5 hours per week – start window 8am-10am on weekdays and 9am on Saturday.
- Option 2: Monday to Friday – 37.5 hours per week – start window between 9am-11am.
- Option 3: Monday to Friday – 37.5 hours per week – start window between 8am-10am.
Please note, you will receive 100% loading after 12pm on a Saturday.
Working From Home
In addition, Shannon’s offers a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work. Please note, there is a 50/50 split between working from home and working in the office. You will be provided with a laptop; however, there are a few things you will require to successfully work from home such as:
- Home phone line or VOIP connection.
- Internet connection.
- Dual screens, mouse and webcam.
- Ergonomic set up with desk and chair in a quiet, private space.
- Anti-Virus Software.
About Shannons
Shannons is Australia’s leading insurance provider for motoring enthusiasts. We are also one of Australia’s leading motorcycle insurance providers and support more than 1,200 car and motorcycle enthusiasts’ events throughout Australia every year. We are proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most.
If this sounds like the perfect role for you, apply today! For more information, please contact our delivery partners on 02 8223 9659.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved, and respected for their perspectives and contribution.
Advertised: 10 Apr 2024 AUS Eastern Standard Time
Applications close: 19 Apr 2024 AUS Eastern Standard Time
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