About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About the Opportunity
As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community Management team to achieve the following:
- Build a welcoming and collaborative community environment amongst our members through events and building relationships between members!
- Ensure that your building is fully operational and processes are running efficiently.
- Drive growth and promotion of WeWork-provided service offerings.
- Take direction from the Community Lead and the Community Manager to support the Community Team as necessary.
- Illustrate WeWork’s core values and work towards achieving our mission.
Your work will include but not be limited to the duties listed below:
Front Desk Management:
- Cover the front desk during the building’s set business hours and be an on-site point of contact.
- Greet members and guests with a warm and welcoming demeanor.
- Ensure all visiting guests are in accordance with WeWork's guest policy.
- Learn the names of members and guests to facilitate a sense of community.
- Anticipate member and guest needs using relevant information.
- Ensure building-specific forms are up to date.
- Keep the front desk clean and organized.
- Notify members of any food deliveries and couriers.
- Answer questions from members and guests related to the building.
Events and Membership Engagement:
- Provide feedback on programming types and evaluate events.
- Celebrate members’ successes and milestones.
- Distribute necessary information to promote events.
- Ensure operational requirements are met for each event.
- Input notes about Members into the system.
- Identify and execute opportunities to connect members.
- Know and recommend local services and venues.
- Be active on the WeWork member network.
- Communicate and update members on building issues.
- Ensure appropriate music levels and activations.
- Write and send broadcasts relating to building updates.
Building Operations and Management:
- Receive, process, sort, and organize all mail.
- Locate and issue post to members upon request.
- Keep the mailroom organized and clean.
- Return unidentified mail after 30 days.
- Ensure courier parcels have correct details for pick-ups.
- Investigate, escalate, and resolve lost packages.
- Know and explain WeWork policies around mail.
- Track and organize keys collected and distributed.
- Manage keycard stock.
- Collect keys and key cards upon move-out.
- Review location and usage of Emergency Equipment.
- Provide support for an automated coffee machine.
About You
We’d love to hear from you if you meet the qualifications below:
- College graduate preferred, but not required.
- Customer service and/or sales experience a plus.
- Strong verbal and written communication skills.
- Outstanding interpersonal and multitasking skills.
- Demonstrate integrity, dependability, and responsibility.
- Passion for entrepreneurial communities.
- Understanding of WeWork’s mission and values.
- Proficient in basic computer skills.
Life at WeWork
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet, and the purpose you follow. Here you will be welcomed by a diverse community that embraces and inspires you. Together we can achieve more. Here we challenge ideas and explore new ways of getting things done.
WeWork is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon any protected characteristic under the law.
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